Privacy Policy

Introduction

At FromScratch by Candice, we are committed to protecting the privacy of our customers. This privacy policy explains how we collect, use, and protect your personal information.

 

What Personal Information We Collect?

We receive, collect, and store the following personal information you entered on our website, placed an order, or provided to us in any other way:

• Name

• Email address

• Password

• Phone number

• Billing and shipping address

• Payment information

• Comments and Feedback

• Product Review

• Personal Profile

 

In addition, we may also collect non-personal information such as your IP address used to connect to your computer to the internet, login, email address, purchase history browser type, and operating system. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

 

Why Do We Collect Your Personal Information?

We collect Non-personal and Personal information for the following purposes:

• To provide Products and render Services.

• To our users with ongoing customer assistance and technical support

• To be able to contact our Visitors and Users with general or personalized product and/or service-related questions.

• To create collected statistical data and other collected personal and/or non-personal information, which we may use to provide and improve out services.

• To comply with any applicable laws and regulations.

 

 

How We Use Your Personal Information?

We use your personal information to process your orders, communicate with you about your orders or inquiries, and to improve our products and services.  We may also use your information for marketing purposes, such as sending you promotional offers and newsletters. You can opt out of these communications at any time. We may also use your information to improve our website and services, and to comply with any legal obligations.

 

How We Protect Your Personal Information?

We take appropriate measures to protect your personal information from unauthorized access, disclosure, or use. We use industry-standard encryption technologies to secure your payment information. However, no security measures are foolproof, and we cannot guarantee the security of your information.

 

How Do We Store, Use, Share and Disclose Your Personal Information?

FromScratch by Candice’s website is hosted by Wix.com platform. Wix provides us with the online platform that allows us to sell our products and services. You  We do not sell, trade, or rent your personal information to third parties for marketing purposes.  We may share your personal information with third-party service providers such as payment processors and shipping companies. We only share the information necessary for these service providers to perform their functions.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

How Do We Communicate with Our Site Visitors?

We may contact you to notify you regarding your account, troubleshooting account issues, resolve disputes, to collect fees or monies owed, to poll your opinions via surveys or questionnaires, to send updates about our company or to contact you to enforce out User Agreement or any agreement when necessary. For these purposes, we will contact you via email, telephone, or text message(post mail when applicable).

 

Cookies and Other Technologies

We use cookies and similar technologies to collect information about your use of our website. Cookies are small data files that are placed on your device when you visit our website. We use cookies to improve your experience on our website and to provide analytics about how our website is used.

 

Links to Other Websites

Our website may contain links to other websites that are not owned or operated by FromScratch by Candice. We are not responsible for the privacy practices or content of these websites. We encourage you to read the privacy policies of these websites before providing any personal information.

 

Children's Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

 

Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes that have been made by posting the new privacy policy on our website and notify you that there has been updates/modifications made. We reserve the right to modify this privacy policy at any time, please review it regularly. Any changes and/or clarifications will take immediate effect upon their posting on the website.

 

Contact Us

If you have any questions or concerns about this privacy policy, please contact us at admin@fromscratchbycandice.com.

 

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Thank you for choosing FromScratch by Candice!!